Leverages Top-Notch Customer Service Knowledge and Experience Partners with Your Team Scores Powerful Financial and Client Satisfaction Results

Iris Shelton holds solid, progressive history of managing turnkey customer service projects and operations for premier spas across the nation as well as global Fortune 500 companies known for their superior client satisfaction rates. Iris collaborates with her clients across the world to help them realize their revenue potential and boost their business to the next level. She leverages her enthusiasm and passion with proven tangible successes to drive growth, achieve organizational effectiveness, surge client satisfaction rates, encourage repeat business, gain referrals, boost revenues per transaction, and maximize profit margins.

Iris has a long-standing tenure working with organizations including, but not limited to, Elizabeth Arden: Red Door Spa, Green Room Salon and Day Spa, and Cultura Dermatology Cosmetic Medical Spa. She analyzes quantitative customer feedback to improve the overall service levels, initiates new databases to capitalize on your previous customers, and visits with staff to capture their strengths and assist you in delegating/scheduling tasks and responsibilities. This encourages the loyalty of your team while meeting organizational performance objectives. Knowledgeable in the Health Insurance Portability and Accountability Act (HIPAA), Iris reduces infractions and boosts compliance levels to protect your organization in audit findings and secure the continued stability of your firm.

Business CEO

As a connoisseur in customer service, Iris links beauty with business to increase your traffic, encourage your sales, retain your customers, organically grow your market share, and give you the maximum return on your investment.

Iris possesses a Master of Business Administration with a concentration in Management from Strayer University and a Bachelor of Business Administration from Western Michigan University.